- I love your items is there a store where I can come buy the items?
- Can you tell me about your shipping options?
- When will my item ship?
- What is your return/exchange policy?
- What is your warranty policy?
- What is your privacy policy?
- I'm nervous about sending my credit card information over the internet is there another way to order?
- Where can I find answers to other questions?
- Do you have a newsletter?
I love your items is there a store where I can come buy the items? At this time Pawterre just operates as a web boutique. There may be a physical store location down the road and we will be happy to let you know if that develops.
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Can you tell me about your shipping options? Shipping charges are based on the totel amount of your purchase. We strive to keep shipping charges as low as possible. We offer basic ground shipping along with various upgrades. Shipping can be upgraded to priority mail, or overnight service. Saturday delivery is also an option if it is available in your area. Orders totalling over $150 before taxes will receive complimentary shipping. Please feel free to contact us if you have additional questions or concerns at info@pawterre.com. Please note that the deadline for expedited shipping is noon PST Monday-Friday.
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When will my item ship? We try to ship all orders within 24 hours of receipt. We ship packages Monday - Friday.
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What is your return/exchange policy? We hope you love all your items, but if something doesn't work feel free to send it back. If you need to return or an item simply follow the link to the return form or use the form that came in your package.
Please fill out the form and send it to:
PawterrePO Box 1505
Woodinville, WA 98072
Please note that returned items must be in unused, new condition with original packaging and must be received within 30 days of purchase. We recommend insuring your package as we can not be responsible for lost or mis-directed parcels.
Please note that for the safety and well being of all our customers, beds, crate mats, plush toys and carriers are non-returnable, so please contact us if you have any questions before ordering one of these items.
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What is your warranty policy? Because all dogs are different, we cannot say that a certain item will work for your dog, or that your dog will love a certain toy. Because all dogs approach toys differently, we cannot estimate how long a toy will last at your household. We do warrant that your item will be in new, undamaged condition when it leaves our store, but we do not warrant how well it will work for your dog. We have a few products that offer manufacturers warranties regarding wear and tear and they are listed in the item descriptions. In those cases you can send the item directly back to the manufacturer for a replacement item.
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What is your privacy policy? We realize that your privacy is very important to you. With the exceptions as noted in our privacy policy we will not share any personally identifiable imformation with another third party without your consent. Please see our privacy policy for more information.
more info
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I'm nervous about sending my credit card information over the internet is there another way to order? Yes, you may fill out the order form online and print it out rather than submitting it and then fax it to us at: 425-749-7680.
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Where can I find answers to other questions? We hope we have answered some of your questions here. If you need additional help, please feel free to contact us by phone or by email: info@pawterre.com or 1(888) 729-8377.
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Do you have a newsletter? Yes, look for the sign-up box on the front page below the Authorize.net seal. Once you fill in the information, you will receive notices of special events as well as our quarterly newsletter.
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